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Terminology

The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and any agreements: “You” and “Your” refer to you, the person accessing this contract and accepting The Collaborative Events & Co LLC Terms and Conditions. “Ourselves,” “We,” and “Us” refer to Joanna Perez & Jesus Martinez and/or The Collaborative Events & Co. “Party,” “Parties,” or “Us” refers to both the Client and us, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are interchangeable and refer to the same.

Service Changes

Our services are subject to change as they evolve. We may modify or discontinue any part of our services at any time without notice, at our sole discretion. By booking our services, you agree to these terms.


Services

The Collaborative Events & Co designs and creates events, balloons, planning, and floral arrangements in the Central FL area, including Orlando. Information related to each event, including descriptions and photographs, is for informational purposes only and is not guaranteed to match exactly as shown on our website or social media platforms. Each event will be unique. Locations associated with our services may have their own rules, conditions, waivers, and obligations, such as dress codes, footwear requirements, and restrictions on alcohol and food consumption. You are responsible for your person and property during the event and release us from liability for activities under your control.


Due to unforeseen circumstances, we may need to change vendors for add-ons. If this change results in a significant alteration of rental items included in your service, we will inform you promptly. If the substituted items are unacceptable, you will not receive a refund, but we will make every effort to accommodate your original rental item.


Payment

Upon agreeing to this contract, you agree to pay a non-refundable charge to secure your event date and time. A non-refundable deposit is required at booking.


Add-ons may be requested up to one week before the event. All add-on requests must be paid within one week of the event date; otherwise, availability is not guaranteed.

All payments are non-refundable and non-transferable. If you fail to make payment as specified, The Collaborative Events & Co. reserves the right to terminate the agreement immediately, retain any payments made, and cease further assistance. All fees and expenses must be paid in full before the event.

We accept payments via Zelle, Venmo, Cash App, and credit card through your invoice link. Credit card payments incur a 2.9% processing fee, with American Express cards having a 3.4% fee.

If a chargeback occurs, you are responsible for reimbursing any outstanding invoice amounts and fees incurred due to insufficient payment.


Payment for chargebacks is due within 2 weeks of notification. Failure to pay may result in legal action and additional attorney fees.


Travel

Travel fees vary and are included in each client's customized invoice.

We reserve the right to cancel events requiring travel beyond 50 miles due to time constraints.


Cancellation, Refund, and Damages Policy

The Collaborative Events & Co does not offer refunds of non-refundable deposits for any service once payment is received. If you need to reschedule, the following terms apply:


Event Planning/Day of Coordinating/Wedding Services

If canceled 90 days or more before the event, you receive a full refund (excluding the non-refundable deposit and any purchased items). Cancellations 45-89 days before the event incur a 25% fee of the contract total. Cancellations 31-44 days before the event incur a 50% fee. Cancellations within 30 days of the event incur a 100% fee.

Event Styling/Florals/Event Decor

If canceled 90 days or more before the event, you receive a full refund (excluding the non-refundable deposit and any purchased items). Cancellations 45-89 days before the event incur a 25% fee of the contract total. Cancellations 31-44 days before the event incur a 50% fee. Cancellations within 30 days of the event incur a 100% fee.


Wedding Floral/Decor Design 

There may be a 10-20% increase in cost due to inflation or increased prices for products and flowers if the wedding is booked more than 6 months in advance.

Balloon Services

Cancellations must be made 4 weeks prior to the scheduled date. Cancellations within 4 weeks will result in the forfeiture of all payments made.


Damage to Property

If any items provided by The Collaborative Events & Co are damaged, we reserve the right to charge for repairs or extra cleaning. You agree to pay for damages, including broken or soiled items, and will receive an invoice for such damages to be paid within five business days.


Weather

All reservations are subject to weather conditions. Florida's weather is unpredictable, and we will make every effort to accommodate your event. If weather conditions impact your event, no refund will be issued.


Image Release

We reserve the right to use photographs of your event, balloons, planning, or floral arrangements in our promotional materials if shared on social media or with us.


Code of Conduct

By purchasing a package or experience, you agree to conduct yourself appropriately and refrain from:

1. Engaging in defamatory, abusive, or harassing behavior; bigotry; violence; vulgarity; or activities that harm others.
2. Violating location rules or codes of conduct, including excessive intoxication.
3. Participating in or encouraging illegal activities.
4. Advertising or soliciting sales or donations.
5. Holding The Collaborative Events & Co responsible for faults or failures of other vendors or venues involved in your event.

You assume all risk of harm or injury resulting from any lack of compliance by other participants or visitors.


Americans with Disabilities Act

We do not guarantee that all locations or activities comply with the ADA. Please inform us of any special needs or requests upon booking, and we will do our best to accommodate you.


Intellectual Property

Our services are protected by copyright, trademark, and other laws. You may not reproduce, distribute, or commercially exploit our content without written consent. You have a non-exclusive, revocable license for personal use only, provided you comply with these Terms and Conditions.


COVID-19 Precautions

We prioritize health and safety by disinfecting all equipment and washing linens and dishes before and after each experience. We cannot guarantee privacy at event locations and make no claims regarding COVID-19 precautions by other vendors.


Electronic Signature

Your acceptance and payment of the invoice constitute your electronic signature and agreement under U.S. federal E-SIGN legislation. This will be considered as binding as an original signature. The terms and conditions of this agreement are binding upon the heirs and assigns of both parties. This is a non-refundable purchase, though rescheduling may be possible based on availability. By purchasing, you agree to our full terms and conditions. Your use of any information or materials on this website is at your own risk, and we are not liable. It is your responsibility to ensure that products, services, or information from this website meet your needs.

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