
Terminology
For purposes of these Terms and Conditions, Privacy Statement, Disclaimer Notice, and any related agreements, the following definitions apply:
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“You” and “Your” refer to the individual or entity accessing and accepting these Terms and Conditions.
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“We,” “Us,” and “Ourselves” refer collectively to Joanna Perez, Jesus Martinez, and/or The Collaborative Events & Co LLC.
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“Party” or “Parties” refers to either or both the Client and The Collaborative Events & Co LLC.
All references to singular or plural forms, gender pronouns, and capitalization shall be deemed interchangeable and construed to refer to the same where the context so requires.
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Services
The Collaborative Events & Co. provides event planning, balloon installations, floral designs, and event styling throughout Central Florida, including the Orlando area.
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Please note:
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Photos and descriptions on our website or social media are for inspiration only; each event is uniquely customized and may vary in design or execution.
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Event venues may have their own rules and restrictions (e.g., dress codes, alcohol or food policies). You are responsible for complying with these and for your own safety and belongings during the event.
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We are not liable for any issues or incidents under your personal control.
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Service Changes
Our services may evolve over time, and we reserve the right to modify, update, or discontinue any part of our offerings at any time, without prior notice. By booking with us, you agree to these terms.
Vendor Substitutions:
In rare cases, we may need to substitute vendors or rental items due to availability or unforeseen circumstances. If a substitution significantly alters your order, we will notify you. While no refunds will be issued, we will make every effort to provide a comparable alternative.
Payment
Upon agreeing to this contract, you agree to pay a non-refundable retainer to secure your event date and time. A non-refundable retainer is required at booking.
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Add-ons may be requested up to 10 days before the event. All add-on requests must be paid within 10 days of the event date; otherwise, availability is not guaranteed.​
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All payments are non-refundable and non-transferable. If you fail to make payment as specified, The Collaborative Events & Co. reserves the right to terminate the agreement immediately, retain any payments made, and cease further assistance. All fees and expenses must be paid in full before the event.
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We accept payments via Zelle, Venmo, Cash App, and credit card through your invoice link. Credit card payments incur a 2.9% processing fee, with American Express cards having a 3.4% fee. If a chargeback occurs, you are responsible for reimbursing any outstanding invoice amounts and fees incurred due to insufficient payment. Payment for chargebacks is due within 2 weeks of notification. Failure to pay may result in legal action and additional attorney fees.
Travel
Travel fees vary and are included in each client's customized invoice. We reserve the right to cancel events requiring travel beyond 50 miles due to time constraints.
Cancellation, Refund, and Damages Policy
The Collaborative Events & Co does not offer refunds of non-refundable retainer for any service once payment is received. If you need to reschedule or cancel, the following terms apply:
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90+ days before event: Eligible for a full refund excluding the non-refundable retainer and any purchased items or travel reservations made on our behalf.
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45–89 days before event: Not eligible for a refund; a fee of up to 25% of the total contract amount may apply.
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31–44 days before event: Not eligible for a refund; a fee of up to 50% of the total contract amount may apply.
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Within 30 days of the event: No refund; 100% of the contract total is due.
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Damage to Property
If any items provided by The Collaborative Events & Co are damaged, we reserve the right to charge for repairs or extra cleaning. You agree to pay for damages, including broken or soiled items, and will receive an invoice for such damages to be paid within five business days.
Rescheduling
We understand that plans can change, and we’ll do our best to accommodate your new event date. The following terms apply to all rescheduling requests:
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Notice Required: You must request to reschedule at least 90 days prior to your event date. Requests made within 90 days are considered cancellations and subject to cancellation fees.
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One-Time Courtesy Reschedule: One reschedule per event is allowed at no additional charge, provided the new date is within 6 months of the original date and subject to availability.
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Availability: Rescheduling is not guaranteed and depends on our availability for your new requested date. If we are unavailable, it will be treated as a cancellation.
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Non-Refundable Retainer: Your retainer remains non-refundable and will be applied to the new date. It is transferable only for the rescheduled event.
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Rate Changes: If your new event date falls in a higher-demand season or includes price changes due to inflation, vendor pricing, or product costs, you will be responsible for any rate differences.
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Vendor & Material Costs: Any items already purchased or reserved (e.g., florals, rentals, travel, custom items) for the original date are non-refundable and may need to be repurchased at your expense.
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Weather-Related Reschedules: For outdoor balloon or décor services, weather-related reschedules are accepted when requested at least 72 hours in advance. Otherwise, it is treated as a cancellation.
Wedding Floral & Decor Pricing Notice
For weddings booked more than 6 months in advance, a 10–20% price increase may apply due to inflation, seasonal demand, or rising costs of flowers, materials, and vendor services. We will notify you of any significant changes in advance, and updated pricing will be reflected in your final invoice.
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Use of Balloon Shine Spray
To enhance the appearance of our balloon arrangements, The Collaborative Events and Co. may
apply a professional-grade balloon shine spray. While this product is widely used in the event
industry, we make the following disclaimers regarding its use.
By booking our services, the client acknowledges and accepts that:
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The balloon shine spray may contain ingredients that could cause allergic reactions,
respiratory irritation, or other adverse effects if inhaled, ingested, or aspirated.
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The spray may leave a residue on surrounding surfaces. The Collaborative Events and
Co. is not responsible for any staining, surface damage, or required cleaning that results
from contact with the product.
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Children and pets should be kept away from treated balloon displays to prevent
accidental ingestion, inhalation, or contact through touching.
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The client is responsible for informing us in advance of any known sensitivities, allergies,
or venue restrictions related to aerosol or silicone-based products.
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The Collaborative Events and Co. is not liable for any health-related or property-related
issues that arise from the use of balloon shine spray.
If the client prefers that no shine spray be used, they must make this request in writing at the time
of booking.
Disclaimer with Outdoor Setups
All reservations are subject to weather conditions. Florida’s weather is unpredictable, and while we will make every effort to accommodate your event, no refunds will be issued if the event is canceled or if balloon issues occur after setup and delivery due to weather.
Please note the following risks related to outdoor balloon installations:
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Heat: Balloons may expand and pop in direct sunlight, especially in temperatures over 80°F
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Cold: Balloons may shrink and appear deflated in cold temperatures
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Wind: Wind may cause balloons to shift or fall
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Rain: Rain can cause balloons to pop or deflate
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Oxidation: Prolonged outdoor exposure can make balloons appear matte or cloudy
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Direct Sunlight: We highly recommend placing all outdoor balloon setups in shaded areas
Once installation is complete, The Collaborative Events & Co. is not responsible for any balloon damage, deflation, or movement caused by weather or environmental conditions.
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Weather
All reservations are subject to weather conditions. Florida’s weather is unpredictable, and while we will make every reasonable effort to adjust or accommodate your event, no refunds will be issued for cancellations, delays, or damages caused by weather-related issues.
Image Release
By booking our services, you grant The Collaborative Events & Co. the right to use photographs of your event—including décor, balloons, florals, and planning elements—for promotional purposes. This includes use on our website, social media, and marketing materials, if the images are shared with us or publicly posted online.
Client Code of Conduct
By booking any package or experience, you agree to conduct yourself respectfully and responsibly throughout the event. You agree not to:
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Engage in abusive, harassing, defamatory, violent, or discriminatory behavior
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Violate venue rules, including excessive intoxication or disorderly conduct
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Participate in or encourage illegal activities
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Advertise, solicit, or promote outside sales or donations during the event
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Hold The Collaborative Events & Co. liable for actions or failures of other vendors or venues
You assume all risks for any harm, injury, or incident resulting from the actions of yourself, your guests, or other attendees.
Americans with Disabilities Act
We do not guarantee that all locations or activities comply with the ADA. Please inform us of any special needs or requests upon booking, and we will do our best to accommodate you.
Intellectual Property
Our services are protected by copyright, trademark, and other laws. You may not reproduce, distribute, or commercially exploit our content without written consent. You have a non-exclusive, revocable license for personal use only, provided you comply with these Terms and Conditions.
Sanitation & Safety
We sanitize materials, but cannot guarantee venue safety or third-party compliance with health protocols.
Electronic Signature
By accepting and paying your invoice or quote, you acknowledge and agree to these Terms and Conditions. This action constitutes your electronic signature under the U.S. E-SIGN Act and is legally binding, just like a handwritten signature.
This agreement is binding on you, your heirs, and any legal assigns. All purchases are non-refundable, though rescheduling may be accommodated based on availability. Use of our website, services, or materials is at your own risk. It is your responsibility to ensure our offerings meet your needs. We are not liable for any outcomes resulting from your use of this information or services.